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• Tell me more about Lucky Duck Foundation

  The Lucky Duck Foundation’s mission is to prevent and alleviate the suffering of homelessness in San Diego County.

  We are passionately dedicated to addressing San Diego’s homelessness crisis through high impact, collaborative programs. We fund and activate programs that provide shelters, job training and employment, life saving food and water, sleeping bag coats and a variety of other programs that provide immediate help for our most vulnerable neighbors.

• Why did you partner with Tower Roasting Co.?

  We partner with Tower Roasting Co because of their unwavering commitment to creating the highest-quality coffee sustainably—from sourcing the finest growers worldwide to ensuring excellence from farm to cup.

  Tower Roasting Co shares our vision for making a positive impact and sharing our luck with communities. By collaborating with Tower Roasting, we extend our reach and collectively contribute to creating positive change. Their dedication to quality and parallel commitment to social responsibility make Tower Roasting Co. an ideal and valuable partner for our mission.

• How much of my purchase supports the cause?

  When you purchase coffee from Lucky Duck Coffee Club, 30% of your purchase directly contributes to our efforts to prevent and alleviate homelessness in San Diego County. This substantial portion aids in supporting and expanding vital programs and services.

  The remaining 70% covers the production costs of the coffee, ensuring the highest quality in every cup. Any extra donations you choose to add to your order are deposited directly to our homelessness initiatives and are 100% tax-deductible.

• Why do you charge shipping?

  Our commitment to making a positive impact on Lucky Duck Foundation and their mission is a key factor. Absorbing the cost of shipping would limit the amount we can contribute to their cause. We aim to strike between offering a quality product, supporting charitable causes, and maintaining financial sustainability.

• How long does shipping take?

  We aim to ensure your coffee is delivered in a timely manner. With a preparation time of 48 hours, shipping typically takes an additional 3-7 business days.

  Please be aware that there might be slight variations in both preparation and shipping times, especially during holiday periods. For specific details on your order’s delivery schedule or estimated arrival, please refer to the tracking information provided or contact our Customer Support at hello@luckyduckcoffeeclub.org.

• What payment methods do you accept for coffee purchases and subscriptions?

  We offer secure online payment options for your convenience. We accept major credit cards, including Visa, MasterCard, and American Express, for both coffee purchases and subscriptions.

• Can I cancel a one-time purchase order?

  We understand that circumstances may arise, but unfortunately, once a one-time purchase order is confirmed, it cannot be canceled. This policy is crucial in maximizing our charitable contributions to support the Lucky Duck Foundation’s mission in helping and alleviating homelessness in San Diego County.

  We appreciate your understanding and continued support in making a positive impact through your purchase. Should you have any concerns or inquiries, please don’t hesitate to reach out to our dedicated Customer Support at hello@luckyduckcoffeeclub.org.

• How do I change or cancel my subscription?

  Email us 72 hours before your next order shipment at hello@luckyduckcoffeeclub.org. If your cancellation request is made less than 72 hours before the upcoming delivery, it won’t affect the scheduled shipment, but it will stop any future deliveries.

   

• What is your return or refund policy for coffee orders?

  In line with our commitment to supporting charitable causes, we do not accept returns or offer refunds for coffee orders. However, we understand that unforeseen issues may arise. Please contact our Customer Support at hello@luckyduckcoffeeclub.org if you encounter any of the following scenarios:

  Quality Concerns: If you find the coffee quality doesn’t meet your expectations, we are here to address the issue.

  Order Errors: In the rare event of a mistake in your order, such as the wrong item or quantity, please reach out to us for resolution.

  Shipping Damages: If your order arrives damaged during shipping, please provide documentation (pictures or videos) to help us understand and address the issue promptly.

  Missing or Lost Packages: In the unfortunate event that your package goes missing or is lost in transit, please contact our Customer Support. We will work diligently to investigate and resolve the issue to your satisfaction.

  Our Customer Support team is dedicated to ensuring your satisfaction and resolving any concerns you may have. Your feedback is invaluable in helping us improve our processes and maintain the highest quality standards.

• How do I change my shipping address?

  We are happy to help you update your shipping address, but this can only be done if the order hasn’t been shipped yet. Once an order is confirmed, it undergoes prompt processing for quick dispatch. If you require a change in the shipping address, please reach out to our Customer Support at hello@luckyduckcoffeeclub.org immediately to verify if the modification can be accommodated.

  If you discover an issue with the shipping address after your order has been dispatched, please follow these steps:

  Contact the Carrier: Get in touch with the shipping carrier at the earliest opportunity. Provide your tracking number and inquire about available options for address correction or redirection.

  Local Post Office: If the carrier is unable to assist, contact your local post office with the tracking number and updated address details. They may provide solutions to reroute the package to the correct destination.

  To ensure precise deliveries, kindly double-check your shipping address during the ordering process. If you spot any errors, please notify us immediately before the order undergoes processing for shipment.

• Is there a minimum or maximum donation amount for each purchase or subscription?

  You have the option to add an additional donation of $10, $25, or $50 per month, in addition to your coffee purchase. However, you can also choose ‘Coffee Only’ if you prefer not to make an additional donation, giving you full control over your contribution.

   

• Can I choose which specific Lucky Duck Foundation projects or initiatives my donation supports?

  Currently, we contribute your donation to the Lucky Duck Foundation as a whole, focusing on our ongoing efforts to prevent and alleviate homelessness in San Diego County. While you cannot select specific projects, your generous contribution goes toward funding various programs and initiatives aimed at making a positive impact in the community.

• How can I become more involved with the Lucky Duck Foundation?

  If you’re eager to be part of the positive change and share your luck, Lucky Duck Foundation offers diverse volunteer opportunities. Explore and contribute to our mission by visiting our website at www.luckyduckfoundation.org.

• Can I send coffee as a gift to someone through your subscription service?

  Certainly! If you would like to send coffee as a gift, please contact our Customer Support at hello@luckyduckcoffeeclub.org, and we’ll be happy to assist you.