In line with our commitment to supporting charitable causes, we do not accept returns or offer refunds for coffee orders. However, we understand that unforeseen issues may arise. Please contact our Customer Support at hello@luckyduckcoffeeclub.org if you encounter any of the following scenarios:
Quality Concerns: If you find the coffee quality doesn’t meet your expectations, we are here to address the issue.
Order Errors: In the rare event of a mistake in your order, such as the wrong item or quantity, please reach out to us for resolution.
Shipping Damages: If your order arrives damaged during shipping, please provide documentation (pictures or videos) to help us understand and address the issue promptly.
Missing or Lost Packages: In the unfortunate event that your package goes missing or is lost in transit, please contact our Customer Support. We will work diligently to investigate and resolve the issue to your satisfaction.
Our Customer Support team is dedicated to ensuring your satisfaction and resolving any concerns you may have. Your feedback is invaluable in helping us improve our processes and maintain the highest quality standards.